Returns and After Sales

Faulty goods delivered will be exchanged, however please ensure that the goods are thoroughly checked over before signing/receiving them.
Up on receiving your order, you have 2 days to contact us and inform us of any damage or missing items.
Goods that have been damaged due to incorrect use are non exchangeable and non returnable.

Goods that are being returned which are not faulty, need to be done so in their original condition, in their original unopened packaging, and in a condition of which is suitable for resale. In order to accept a return, we must be notified within 3 working days of delivery by email.
You then have up to 30 days to return the goods. We recommend insuring the goods up on return appropriately, as the goods remain the property of the customer until received by ourselves. Payment will be refunded in full within 7 working days of receiving the item back (less any postage costs incurred).

Please include the following information with the item being returned:

  • Your purchase Invoice/Order number beginning with Z502 (Z502/1059)
  • The reason for return  (Item damaged, no longer required etc).


Depot 2U Returns Dept,
New House farm,
SY5 9NR.


We are committed to handling your returns as quickly and efficiently as possible.
In order to do this, please do include your invoice number when returning goods, or the original invoice itself.

If you can not find your invoice number please contact [email protected] for help.


Depot 2U | Shoothill | Shrewsbury | SY5 9NR | +44 1743 851518

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